Inspiring Story of Resilience and Growth
Meet Jessica*a non-binary individual in their mid-30s from the Northern Territories, who faced significant challenges on their path to employment. After being out of work since 2021, Jessica’s self-esteem took a hit due to repeated job rejections. This combined with a history of trauma, anxiety, negative self-talk and challenges in navigating online job applications meant they found it difficult to secure employment on their own.
A New Beginning at Jobfind
In July 2024, Jessica discovered the Employability Skills Training (EST) program on the Workforce Australia website. Despite having enrolled in a Certificate IV in Leadership and Management, Jessica needed help with application processes, building confidence, and improving their chances of receiving callbacks.
Jessica recognised the need for the EST program to rebuild their confidence, enhance their communication skills and learn how to tailor their resume effectively. Seeking a supportive and non-judgmental environment, they chose Jobfind Wimmera Mallee as their provider. This decision marked a turning point in Jessica’s journey. They connected with Employability Skills Training Facilitator Nicole Field, and the two quickly established a positive and trusting relationship.
Tailored Support for Success
During their initial meeting with Nicole, Jessica opened up about their struggles with assertiveness and communication during interviews. Nicole listened to their concerns and customised her support to address Jessica’s specific needs, providing resources that helped them become more confident in their communication. The most notable improvement was in Jessica’s communication skills. In just three weeks, Jessica evolved from someone who had difficulty voicing their opinions to one of the top contributors in the class.
Nicole offered continuous support, giving positive feedback and coaching Jessica to speak up, reinforcing the value of their contributions. They worked together one-on-one to identify Jessica’s strengths, which significantly boosted their self-esteem. Nicole also guided Jessica through applicant tracking systems, tailoring applications and updating their resume.
Achieving Employment Goals
The results were remarkable. Just two days after updating their resume with Nicole’s guidance, Jessica received an invitation to interview for a store assistant role in a local shop. With additional mock interviews and coaching from Nicole, Jessica approached the interview with newfound confidence.
Their hard work paid off—Jessica successfully secured the job and has been thriving in their new role for the past eight weeks. Observing Jessica’s growth, Nicole noted a significant increase in their confidence and overall happiness since starting work.
A Message of Encouragement
Reflecting on their transformative experience, Jessica shared:
“If you have not done EST – I strongly encourage you, do it, as it may just change your life too. Thank you, Nicole, for helping me transform my life; you are a legend!“
Jessica’s journey is a testament to the power of tailored support and the positive impact of programs like Jobfind’s EST.
*Name altered to protect participant privacy.
